Payment and Cancellation Policies

In compliance with trading laws and best practice, purchasers have the following right(s) of cancellation: If an initial deposit is requested and paid, no refund will be given if the customer cancels within 14 calendar days of work commencing – before this point a full refund of any amount paid for goods or service not received will be issued within 45 calendar days. No refunds shall be issued for goods received or delivered as they are NOT RETURNABLE. F.B & Sons reserves the right to cancel its services with seven (7) calendar days notice to the customer where practical; in exceptional circumstances we may be required to postpone commencement with no less then 24 hours’ notice. This applies to all goods and services provided by F.B & Sons. Refunds are always given in the manner in which the original purchase was paid. F.B & Sons will however, in keeping with its ethical policies review circumstances for cancellation and refund requests and where appropriate, may refund a part or all of the fees at its discretion. Your statutory rights are not affected by these terms and conditions. Payment Policy Currently accepted payment methods: Payment online via credit/debit card or via Bank transfer (BACS) F.B & Sons, Lawns and Landscapes Limited 60-83-71 96734752 By accepting an estimate\invoice you enter into a binding contract for the agreed sum (including taxes, shipping, handling and any amounts agreed upon or specified on the estimate) to be executed in accordance with any payment schedule specified on the invoice or where none is specified the default schedule. Design & Advice, Default Payment Policy Payment for Design and Advice works will be due in full upon acceptance of a proposal and the issuance of an invoice. No Design work, written Advice or oral Advice will be provided without the prior acceptance of a proposal by the Customer and full payment being received. All documents, physical and digital, reports, surveys, CAD drawings and mood boards or other such documents remain the intellectual property of F.B & Sons, Lawns and Landscapes Limited, any fees charged would include a life time to use such property by the person or business named in the original contract. View our full policy here: https://www.fbslandscapes.co.uk/payment-warranty-guarentee

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